Support

We're here to help.

Need a hand with Osiris? Email us and we'll get back to you as soon as we can, typically within two business days.

Contact

To help us resolve things quickly, please include:

The device and OS version you're using (e.g., iPad, iPadOS 26).
The app version (found on the App Store listing).
A short description of what happened and what you expected.

Common questions

How do I join a stream? Open the invite link you were sent, or enter your invite code in the app. Once the operator approves you, the live feed appears automatically.

How do I delete my account? In the app, open Settings → Account → Delete Account and confirm. This permanently removes your account and data.

The video froze or went black. Make sure you have a stable internet connection. The app reconnects on its own; if it doesn't recover, leave and rejoin the stream.

OsirisControl

What does OsirisControl require? OsirisControl is an iPad companion for Osiris on Mac. The iPad and Mac must be connected to the same local network.

How do I pair my iPad? Open OsirisControl on the iPad, select the discovered workstation, and follow the pairing prompt shown by Osiris on the Mac. One iPad can be authorized at a time.

Why can't OsirisControl find my Mac? Confirm both devices are on the same network and that Local Network access is enabled for OsirisControl in iPad Settings.

How do I remove a trusted Mac? Open the connection menu in OsirisControl and choose Forget This Mac. A new pairing code will be required the next time you connect.

Privacy

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